Privacy Policy


We are committed to protecting your privacy and the security of your personal information.

We are bound by the Privacy Principles (Principles) contained in the Privacy Act 2020 (Privacy Act).

This Privacy Policy sets out the practices that we have adopted in compliance with the Principles and the Privacy Act so that you can be confident that we will appropriately manage and protect your privacy and the security of your personal information.

Collection of Information

Personal information is any information that can be used to identify you and may include your name, email address, physical and/or postal address and other contact details, credit card number and expiry date.

We may collect personal information about you when you make an inquiry or complaint or when you order products or services from us. If you choose not to provide personal information when requested, We may be unable to respond to your inquiry or complaint or to provide you with the products and services you require.

When you browse this website you do so anonymously. We do not collect personal or business information on website visitors through the use of “cookies” unless it is voluntarily provided.

Use and Disclosure of Information

Any personal information we receive will be used primarily to respond to inquiries, to sell, supply and deliver products and services which you order to you, to provide you with news and information about us and products, services and activities that we believe you may be interested in, to respond to complaints, to improve this website and our products and services and for such other purposes as may be disclosed to you at the time the personal information is collected or as required by law.

We will not sell, trade or rent or give personal information to third parties (other than related entities), except to the extent that it is necessary for or incidental to the above purposes.

Security and Storage

We will take all reasonable steps to ensure the security and confidentiality of the information that is collected. We observe strict data handling and information security protocols. Any online transactions that occur when you place an order are transmitted over a secure server and all information is encrypted before it is transmitted using SSL technology. Once processed, credit card details are not retained.

We will keep your personal information only for as long as is reasonably necessary, having regard to the purpose of collection, and in accordance with applicable legal requirements.

Access to and Correction of Personal Information

We want to make sure that your personal information is accurate, up to date, complete, relevant and not misleading. You have the right in most cases to gain access to and request the correction of personal information that we hold about you by contacting us. We will deal with requests for access to and correction of personal information as quickly as possible.


Emails are regulated by the Unsolicited Electronic Messages Act 2007 and in compliance with this Act, we will not send you a commercial electronic message unless permitted to do so.

You can elect not to receive emails from us by choosing to opt out of any email subscription at any time via the link below.

Alternative to On-line Ordering

If you prefer not to order online you may order by phone on Free phone number: 0508 414 564 or by fax: 09 307 1307 or by email: Our customer service representatives will be happy to assist you.


If you have any concerns or complaints about the manner in which your personal information has been collected or managed by us, please contact us.

We will endeavour to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Privacy Commissioner who may investigate your complaint further. Further information about the application of the Privacy Act can be found at the website of the Privacy Commissioner at

How to contact us

If you have questions about this Privacy Policy, wish to provide feedback about this Privacy Policy or would like to access or correct your personal information held by us, please contact us on 0508 414 564 or

Changes to this Privacy Policy

From time to time it may be necessary for us to review and revise this Privacy Policy. We encourage you to periodically check this website where we will post the most up-to-date version of this Privacy Policy.


Website Terms of Use


These general terms and conditions of use (Terms) apply to all users of this website.

By accessing this website, you agree to be bound by these Terms as amended by us from time to time.

Access to this Website

You are permitted to access and use this website subject to your compliance with these Terms.

Your access and use of this website may be terminated or suspended at any time without notice.

Whilst we make every effort to keep this website up and running smoothly, your use of this website may be subject to interruption or delay beyond our control. We make no guarantee that the website will be error free, without interruption or delay, or free from defects. We take no responsibility for any system unavailability or for any loss that is incurred as a result of the website being unavailable due to technical issues beyond our control.

Intellectual Property

We own the copyright in the contents of this website unless such content is owned by a third party, in which case we have been granted a right/licence to use such content by the copyright owner.

You may download or print the contents of this website for non-commercial purposes only, provided you acknowledge our ownership of the copyright in the contents of this website.

The Pharmaco Medical + Emergency name and Pharmaco logo are the intellectual property of Pharmaco and all product brand names, logos and tag lines are the intellectual property of Pharmaco and/or its business partners and must not be copied, reproduced or used for any commercial purpose without our prior written approval.

You must not copy, adapt, reproduce, display, frame, distribute, transmit, republish, modify or revise the contents of this website in whole or in part or provide any link to this website without our prior written approval.


The information contained in this website is for general information purposes only and must not be construed as medical advice or professional specialist advice (medical or non-medical). For information pertaining to medical conditions and the treatment thereof, or any medical matter, please consult your doctor or health professional.

Product information is provided by us on behalf of our business partners. Images of products should be considered general depictions only as actual product provided in New Zealand may differ. Specific product information should be confirmed with us directly.

We have made every effort to ensure that the content of this website is complete, true and accurate, although we do not provide any warranty or guarantee in relation to the contents of this website.

All implied warranties or guarantees are expressly excluded to the fullest extent permitted by law.

Liability and Indemnity

To the fullest extent permitted by law, we exclude all liability (including liability for indirect, special or consequential loss or damage) of any kind that you incur in connection with your access or use of this website or its contents.

You indemnify and hold us free from any claims, liabilities, losses, damages and expenses of any kind that we incur in connection with your access or use of this website or its contents.

Links to other websites

This website includes links to third party websites (Linked Sites). We have no control over Linked Sites and we are not responsible for their content. We do not endorse or make any representations about the accuracy of information or make any claims regarding the products or services found on or referred to in any Linked Sites or that the contents of any Linked Sites do not infringe the intellectual property rights of any person.

We do not authorise the reproduction of the content appearing on Linked Sites.

You access Linked Sites and use the products and services on Linked Sites at your own risk.


We do not provide any warranty or guarantee that any information (including files) obtained from or through this website is free from viruses or other faults or defects.

You are responsible for scanning any information for viruses.

Our liability in relation to any viruses or other faults or defects is subject to the limitations contained in these Terms.

Applicable Law

This website and its contents and its use by you is governed by the laws of New Zealand.

Disputes arising in relation to this website will be determined by the Courts of New Zealand.

If you are accessing or using this website from outside New Zealand, you warrant that you will comply with the laws of the jurisdiction from which you access or use this website at all times.

Contact Us

If you have any queries, concerns or complaints regarding these Terms, please contact us on 0508 414 564 or

On-line Shopping Terms and Conditions

These terms and conditions apply to all Pharmaco Medical + Emergency products purchased on-line via this website. By purchasing products on-line you accept and agree to be bound by these terms and conditions. If you hold an account with us, these terms and conditions are subject to the terms and conditions (if any) applicable to your account and in the event of conflict the terms and conditions applicable to your account shall apply.


Orders can only be placed with us by persons with capacity to contract who are over the age of 18. We only supply products to customers within New Zealand. Regrettably orders placed from other countries cannot be actioned at this time.

Use of Products

Many of the products presented on this website are available for sale to and for use by trained professionals in the fields of medicine, health and science only. Prior to using any medical device or medical diagnostic product the user must have read and understood the instructions for use that accompany the device or product and be trained in its use.


All prices shown on this website are represented in New Zealand currency (NZD) and are inclusive of goods and services tax (GST) which is currently set at 15% of the price of all products. All prices are correct at the time of publication, however we reserve the right to alter prices for any reason at any time.


We use the secure hosted payment page solution from Payment Express to process on-line orders. Once processed, credit card details are not retained.

Shipping and delivery

For items in stock at the time of order, dispatch will be made within two working days of receipt of an order. For items not in stock at the time of order we will provide an expected dispatch date from our premises as soon as this information is available.

All products will be shipped from our distribution centre via courier. As products differ in shape and size and freight costs will vary. If you would like to know the freight cost, please contact Pharmaco Medical + Emergency on 0508 414 564 or via email ahead of finalising your order. However, we reserve the right to alter shipping prices for any reason at any time.

Please ensure that you supply us with your full and correct shipping address. A physical street address is required and PO Box or Private Bag numbers are not acceptable. If you have any special delivery instructions please advise when placing your order. We cannot accept responsibility for orders that go missing if the address details you have provided to us are incorrect. If you supply us with a false address we will not ship the products. If you fail to supply a valid address after 7 days we will cancel your order.

Orders received on a day which is not an ordinary working day (i.e. a Saturday, Sunday or pubic holiday) will be processed on the following working day.

All orders are given a tracking number so that we can identify where the products are if there is a delay in receipt of goods.

We cannot guarantee a delivery time but we will do everything we can to get your products to you in a timely fashion. Delivery may take up to 5 working days, depending on your location. Items may take longer to get to you during busy periods and public holidays. If you do not receive your purchase within 5 working days please contact Customer Services on 0508 414 564 or email

If you are not at the delivery address to receive your courier, a card will be left so you can pick up the products from the location specified on the card.


We will make every effort to ensure that the right products reach you and in good condition. If for any reason you experience a problem with your order please contact Pharmaco Medical + Emergency Customer Services on 0508 414 564 or email and we will do everything we can to resolve the problem.

If any products are wrong or faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (unless you have acquired the products for the purposes of a business in which case the provisions of the Consumer Guarantees Act and sections 9, 12A and 13 of the Fair Trading Act are excluded).

We will replace wrong or faulty products (subject to availability) at no additional cost to you or refund the price paid by you (including shipping costs paid to us) which will be credited against your original method of payment subject to you returning the wrong or faulty products to us at your expense in original condition. Please note that any evidence of misuse or product tampering may prevent us from accepting return of the products.

Regrettably, we cannot accept returns because you have changed your mind about your purchase.

For wrong or faulty products, please call Pharmaco Emergency Care in the first instance on 0508 414 564. If then you are returning wrong or faulty products, please return them to Pharmaco Medical + Emergency Returns, Pharmaco (NZ) Limited, 4 Fisher Crescent, Mt Wellington, Auckland 1060. Please include with the product return, a Return Goods Approval (RGA) form (if applicable; which will be sent to you), explaining why you are returning the products, and enclose the receipt together with your name and contact details.

We also can take no responsibility for returns lost in delivery.

We will notify you when a replacement product has been sent to you.

Contact details

If you have any queries regarding shopping with us, please contact Customer Services on 0508 414 564 or