We will make every effort to ensure that the right products reach you and in good condition. If for any reason you experience a problem with your order please contact Pharmaco Medical + Emergency Customer Services on 0508 414 564 or email and we will do everything we can to resolve the problem.

If any products are wrong or faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (unless you have acquired the products for the purposes of a business in which case the provisions of the Consumer Guarantees Act and sections 9, 12A and 13 of the Fair Trading Act are excluded).

We will replace wrong or faulty products (subject to availability) at no additional cost to you or refund the price paid by you (including shipping costs paid to us) which will be credited against your original method of payment subject to you returning the wrong or faulty products to us at your expense in original condition. Please note that any evidence of misuse or product tampering may prevent us from accepting return of the products.

Regrettably, we cannot accept returns because you have changed your mind about your purchase.

For wrong or faulty products, please call Pharmaco Emergency Care in the first instance on 0508 414 564. If then you are returning wrong or faulty products, please return them to Pharmaco Medical + Emergency Returns, Pharmaco (NZ) Limited, 4 Fisher Crescent, Mt Wellington, Auckland 1060. Please include with the product return, a Return Goods Approval (RGA) form (if applicable; which will be sent to you), explaining why you are returning the products, and enclose the receipt together with your name and contact details.

We also can take no responsibility for returns lost in delivery.

We will notify you when a replacement product has been sent to you.

Contact details

If you have any queries regarding shopping with us, please contact Customer Services on 0508 414 564 or