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For items in stock at the time of order, dispatch will be made within three working days of receipt of an order. For items not in stock at the time of order we will provide an expected dispatch date from our distribution centre as soon as this information is available.

All products will be shipped from our distribution centre via courier. As products differ in shape and size, freight costs will vary. If you would like to know the freight cost, please contact Pharmaco Medical + Emergency on 0508 414 564 or via email MedicalEmergency@pharmaco.co.nz ahead of finalising your order. However, we reserve the right to alter shipping prices for any reason at any time.

Please ensure that you supply us with your full and correct shipping address. A physical street address is required. PO Box or Private Bag numbers are not acceptable. If you have any special delivery instructions please advise when placing your order. We cannot accept responsibility for orders that go missing if the address details you have provided to us are incorrect. If you supply us with a false address we will not ship the products. If you fail to supply a valid address after 7 days we will cancel your order.

Orders received on a day which is not an ordinary working day (i.e. a Saturday, Sunday or public holiday) will be processed on the following working day.

All orders are given a tracking number so that we can identify where the products are if there is a delay in receipt of the products.

We cannot guarantee a delivery time but we will do everything we can to get your products to you in a timely fashion. Under normal circumstances, delivery may take up to 5 working days, depending on your location. Items may take longer to get to you during busy periods and public holidays. If you do not receive your purchase within 5 working days please contact Customer Services on 0508 414 564 or email MedicalEmergency@pharmaco.co.nz.

If you are not at the delivery address to receive your courier, a card will be left so you can pick up the products from the location specified on the card.